Roxbury 3BR | Sleeps 8 + Free Parking

Positive: Everything

Great stay Positive: La limpieza El lugar Comodidad

Nice, clean and spacious. Positive: The apartment was spacious, clean and nicely updated. Negative: I didn’t love the location. If I had looked closer at the map I might’ve realized it wasn’t an area I would’ve typically booked.

Very disappointed Positive: Nothing. We did not stay at the property. After arrival, we immediately felt uncomfortable and unsafe, and we had to leave and find alternative accommodation. Negative: We did not stay at the property. Upon arrival, there was a strong unpleasant odor inside the apartment, and the overall condition and surroundings were very different from the expectations created by the listing. The apartment was presented as a “luxury” stay, but that was not our experience at all. We were also very uncomfortable with the security measures on the windows, including wooden bars secured with screws, which made us feel less safe rather than more secure. Combined with the surrounding area and our concerns about leaving our vehicle parked overnight, we simply did not feel safe or comfortable staying there. As a result, we had to leave immediately, lose several hours of our trip trying to resolve the issue, and book alternative accommodation at additional inconvenience and stress. What made the situation worse was the poor handling afterward. We reported the issue immediately, requested a refund, followed up multiple times, and after more than two weeks we were still being told that they were waiting for an update from ownership. There was no clear explanation, no real resolution, and very poor communication. To make things even more frustrating, after all of this, we received a generic message asking us to leave a 5-star review, as if we had actually stayed and enjoyed the property. Given the seriousness of the situation, that felt completely inappropriate and disrespectful. Overall, this was a very disappointing experience, both because of the property itself and because of the way the issue was handled afterward.